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MyChart ® Epic Systems Corporation

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Do not use BMC MyChart for urgent medical matters. If you are experiencing an urgent medical problem, call your doctor's office or dial 911.
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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
What do I need in order to access MyChart?
How do I sign up for MyChart?
What is an access code?
My access code doesn't work — what should I do?
How can I be sure that no one else is looking at my medical information?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
MyChart For My Family
What is Proxy Access?
Can my spouse and I share one MyChart account?
After I Have Enrolled
When I try to login, I get a message that states "login unsuccessful", please explain?
What should I do if I forget my MyChart ID (username)?
I forgot my password. What should I do?
Where can I update my e-mail or change my password?
Technical Questions
I do not receive notification emails of activity in my account, Or, I have not received an approval notice, please explain?
I was typing a message and needed to step away for a moment. When I returned I found I was logged out of MyChart?

What is MyChart?

MyChart offers you and your loved ones secure on-line access to personal health information. You will be able to:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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What do I need in order to access MyChart?

To access MyChart, you need:

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How do I sign up for MyChart?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during you next office visit.

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What is an access code?

The access code that we send to you allows you to activate your account and create your own unique MyChart ID (username) and password. Once you create your MyChart ID (username) and password, your access code becomes invalid and you can discard it. You'll use the MyChart ID (username) and password you created each time you log into MyChart.

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My access code doesn't work — what should I do?

It's possible your access code has expired; it will expire after 60 days. This is a security precaution. Or, If you have already created your MyChart ID (username) and password, the access code becomes invalid. Please contact us for directions on obtaining a new access code. We will then email you with your new access code.

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How can I be sure that no one else is looking at my medical information?

Your MyChart ID (username) and password that you use to login are key to protecting the confidentiality of your information.

You create your own MyChart ID (username) and password; it is your responsibility to keep your password confidential. You should not share this information with anyone else. If you believe that your password has been compromised, please change it immediately!You can change your password online at any time, Login, and select Preferences from the left-hand navigation options.

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Who do I contact if I have further questions?

You may or call (844)635-1390

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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What is Proxy Access?

Proxy access allows you to securely access a family member or loved one’s medical information. If you have a child less than 12 years of age and you are the legal guardian, call their physician's office or ask for proxy access at their next office visit. If you would like Proxy access to an adult's medical record the patient has to contact their provider's office to give permission.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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When I try to login, I get a message that states "login unsuccessful", please explain?

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What should I do if I forget my MyChart ID (username)?

If you have Forgot MyChart ID, we will e-mail your ID to you. Your email address must be updated in our system in order to use this functionality. You may also contact us at (844)635-1390

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I forgot my password. What should I do?

If you have forgotten your password, please use the Password reset option to reset your information. You must know your MyChart ID (username) and have set a security question in order to use this functionality. You may also contact us at (844)635-1390

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Where can I update my e-mail or change my password?

Log into MyChart and from the left menu, go to the "My Account" section and select the appropriate option.

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I do not receive notification emails of activity in my account, Or, I have not received an approval notice, please explain?

A notification email is a system-generated message that gets automatically sent out to your email address whenever there is activity in your MyChart account. The activity can include an approval notice, which provides you with instructions on how to set-up your account, an updated lab result or an email message from customer service.There are four reasons why you may not receive our notification emails: